Returns and Refunds

At The AV Market, we are committed to ensuring your satisfaction with every purchase. Please review our policies below regarding returns, refunds, and damaged items:

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order and wish to exchange it, you may return it within 10 days of the delivery date for a store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that items on sale are not eligible for refunds or store credits. A 15% restocking fee may be applicable depending on the item being returned.

To initiate a return, please contact our customer support team at support@theavmarket.com. Our team will guide you through the return process and provide you with a return authorization (RA) number, which must be included with your return shipment.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If approved, your store credit will be processed and applied to your account within 5 to 7 business days, minus any applicable restocking fee.

Damaged Items

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your item arrives damaged or defective, please contact us immediately. To assist you promptly, please have your order number and photos of the damage ready when contacting us. We will work with you to resolve the issue quickly, either by sending a replacement or issuing a store credit.

Wrong Item Shipped

In the rare event that you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you promptly and provide you with a prepaid return label to return the incorrect item.

For further assistance or inquiries regarding returns, refunds, or damaged items, please contact our customer support team at support@theavmarket.com. We are here to help and ensure your experience with The AV Market is exceptional.